PRIVACY AND COOKIE POLICY

 

UAB Sveikatos centras “Energetikas” values and protects the privacy of its customers, therefore, in this Privacy and Cookie Policy (the “Policy”), we clearly and transparently set out the principles of collection and use of information on our website www.energetikas.lt, as well as other information to ensure the protection of personal data.

We apply this Policy when you visit the UAB Sveikatos centras “Energetikas” website, order and purchase services on the UAB Sveikatos centras “Energetikas” website, subscribe to newsletters. This Policy is also intended to inform you how UAB Sveikatos centras “Energetikas” processes your personal data, i.e. what personal data is processed, how it is collected and further processed, how long it is stored, to whom it is provided, what rights data subjects have and where to turn to exercise them, or any other issues related to personal data processing.

When processing personal data, we comply with the requirements of the European Union Data Protection Regulation 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Law on Electronic Communications of the Republic of Lithuania, and other related legal acts, as well as with the instructions of the competent authorities.

Collection and processing of personal data

In order to ensure transparency and responsible processing of personal data, to provide quality services, to ensure the safety and privacy of clients during their visit, UAB Sveikatos centras “Energetikas” processes personal data for the following purposes:

• providing rehabilitation, health, treatment, accommodation, catering and other services, for the purpose of concluding and executing contracts, and administering the client database;
• managing orders, registrations and enquiries;
• for e-commerce services;
• direct marketing, including providing information about services, special offers and newsletters;
• assessing the solvency of clients and managing potential arrears;
• Improving service quality (collecting customer ratings and feedback on the quality of service provided);
• ensuring the security of customers, staff and premises (video surveillance).

UAB Sveikatos centras “Energetikas” may collect personal data only on the basis of lawful processing grounds specified in the legislation. UAB Sveikatos centras “Energetikas” may also process personal data in the performance of legal obligations (to comply with the requirements of regulatory enactments, as well as to provide answers to lawful requests from state and municipal authorities, etc.) or on other grounds of lawful processing set out in the legislation.

What personal data is collected and processed?

UAB Health Centre “Energetikas” collects personal data:

• provided by the client directly toUAB Sveikatos centras Energetikas, e.g. when you purchase, order services or register for services, contact us to request information, etc., communicate or have a legal relationship with UAB Sveikatos centras Energetikas;
• which are generated when a person uses electronic means of communication, e.g. when you call us on the phone, send us an SMS, send us an email, browse the internet, visit our website etc.;
• from other sources, e.g. other electronic service reservation systems, and, where appropriate, from other bodies or companies, i.e. banks, publicly accessible registers, etc.

UAB Sveikatos centras “Energetikas” processes data belonging to, but not limited to, the following main categories of data, but the list is not exhaustive.

The Company processes the following categories of personal data:

• personal identification data: name, surname, personal identification number and date of birth, details of an identity document (passport, ID card), etc.
• personal contact details: phone number, email address, address, etc.
• data necessary for the sale and/or provision of services: order data, customer health data, account information, payment data, etc;
• data relating to payments, accounting and settlement control, debt management and debt recovery;
• data relating to the assessment of a person’s solvency and/or creditworthiness;
• video data captured by the video surveillance equipment of UAB Sveikatos centras Energetikas;
• other data collected on the basis of customer consents, opt-outs;

Data retention period

UAB Sveikatos centras “Energetikas” shall store personal data for no longer than required by the purposes of data processing or provided for by legal acts, if they stipulate longer data storage. Personal data shall generally be kept for as long as the contractual relationship may give rise to legitimate claims or as long as is necessary for the fulfilment and protection of the legitimate interests of UAB Sveikatos centras “Energetikas”. Personal data that are no longer required shall be destroyed. In the provision of services, UAB Sveikatos centras “Energetikas” processes traffic data only to the extent necessary to ensure the proper provision of services, except in cases specified by law.

UAB Sveikatos centras “Energetikas” takes all possible measures to ensure that personal data are processed accurately, fairly and lawfully, that they are processed only for the purposes specified, and that they are processed in strict compliance with the clear and transparent requirements for the processing of personal data set out in the legislation.

UAB Sveikatos centras “Energetikas” shall responsibly protect the collected data against loss, unauthorised use and alteration. The room where the collected data is stored shall be physically secured to prevent access by persons not employed by UAB Sveikatos centras “Energetikas”. In addition, the database storing the data of visitors to the website of the UAB Health Centre Energetikas shall be protected against unauthorised access through computer networks.

Transmission of personal data

UAB Sveikatos centras Energetikas may provide your personal data only in strict compliance with the requirements for the protection of personal data, only in justified cases, and only to recipients who undertake to adequately protect them:

• insurance companies, if the client is insured and uses services paid for by the insurance company;
• medical institutions, territorial health insurance funds and other institutions providing rehabilitation services;
• if it is necessary for the proper and high-quality performance of services within the company (e.g.: specialists, doctors may share necessary information about a client with each other if it is necessary for the proper, personalised, high-quality performance of services);
• data processors who carry out certain tasks and services for UAB Sveikatos centras Energetikas (information technology professionals who process data to ensure the development, improvement and maintenance of information systems);
• to a court, law enforcement agencies or public authorities, to the extent that such provision is required by law;
• to other persons with your consent, if such consent is obtained on a case-by-case basis.

Rights of the personal data subject

Under the General Data Protection Regulation, you have various rights as a data subject, which apply depending on different circumstances.

You have the right to:

• access to the personal data we process about you. To contact UAB Sveikatos centras “Energetikas” with a request to provide information on whether your personal data is processed and, if your personal data is processed, to have access to your personal data processed;
• request rectification of personal data. In the event that, after consulting the personal data, you find that the data is incorrect, incomplete or inaccurate, you have the right to contact UAB Sveikatos centras “Energetikas” with a request to correct your personal data;
• require the destruction of personal data or the suspension of the processing of such personal data other than storage. In the event that, after consulting your personal data, you discover that personal data are being processed unlawfully or fraudulently, etc. You have the right to contact UAB Sveikatos centras “Energetikas” with a request to destroy or suspend the processing of your personal data.
• request the transfer of personal data to another controller;
• object to the processing of your personal data;
• to withdraw your consent given to UAB Sveikatos centras “Energetikas” at any time.

In order to exercise your rights, you can contact UAB Sveikatos centras “Energetikas” in a way that is convenient for you and confirm your identity so that we can provide the data to you:

• by email to info@energetikas.lt (please sign with a qualified e-signature);
• by post to Kuršių takas 1, LT-00317, Palanga (in the application form, please provide the following data: name, surname, personal identification number, contact phone number, e-mail address and a copy of your ID card or passport);
• by contacting us directly at Kuršių takas 1, LT-00317, Palanga.

Once we have identified you, we will deal with your request without delay. We will provide you with information on the action we have taken following the request no later than one month after receiving the request.

We will respond to your questions and requests regarding the processing of your personal data, and you are welcome to contact us using the contact details provided.

Contact details of the Data Protection Officer: energetikas@energetikas.lt

Changes to the Privacy and Cookie Policy

When UAB Sveikatos centras “Energetikas” updates this Privacy and Cookie Policy, we will inform you of the material changes by posting a notice on the website www.energetikas.lt

Subscriptions

By entering your email address on the website of UAB Sveikatos centras “Energetikas”, you can subscribe to a subscription that will allow you to be the first to know about special offers and news from UAB Sveikatos centras “Energetikas”.

Once you have subscribed, your email address will be used by UAB Sveikatos centras “Energetikas” on the basis of your consent, which you can withdraw at any time.

After you send your subscription, UAB Health Centre Energetikas may collect statistical data about your behaviour, such as whether you have opened the email, which links you have clicked on.

We will process your email address for the purpose of sending subscriptions until you unsubscribe from the offers of UAB Sveikatos centras “Energetikas”. You can unsubscribe from the UAB Sveikatos centras “Energetikas” offers by clicking on the appropriate link at the bottom of the email or by any other means specified in this Policy.

USE OF COOKIES

UAB Health Centre “Energetikas” website uses cookies.

A cookie is a small text file that is automatically created when you browse a website and is stored on your computer or other terminal device. The next time you visit a website, this file can be read so that the website can recognise your computer.

The information collected by cookies enables us to provide you with a more user-friendly browsing experience, to learn more about the behaviour of users of our website, to analyse trends and to improve the UAB Sveikatos centras “Energetikas” website.

You can choose whether to accept cookies. If you do not agree to cookies being placed on your computer or other endpoint device, you can change your web browser settings to disable all cookies or enable/disable them one at a time.

If you do not agree to the placement of cookies on your computer or other device, you can withdraw your consent at any time by changing your settings and deleting the cookies you have placed. If you have chosen to delete cookies, please note that any options you have set will also be removed. In addition, blocking cookies altogether will prevent the website from working properly. For these reasons, we do not recommend that you disable cookies when using the UAB Sveikatos centras “Energetikas” website.

UAB Health Centre “Energetikas” cookies are commonly used for the following purposes:

• Strictly necessary cookies: to help you use our website efficiently and effectively. For example, these cookies remember the services you have previously viewed. We may also use these cookies to order services so that you don’t have to re-enter your details each time you visit our website. These cookies are essential for the proper functioning of our website.
• Statistical cookies. We use cookies to measure statistics on the number of visitors to our websites and the use of our online services.

Full details of the cookies used on the website, their purpose, validity and the data used are set out in the table below.

Information about the cookies we use

Cookie name	Purpose of the cookie	Validity period
wc_cart_hash_#	Required for shopping cart operation	Permanent
wc_fragments_#	Necessary for the functioning of the shopping cart	User session during login
_ga	This cookie collects information about user behaviour on the website and is used to store statistical information.	2 years
_ga_#	For collecting data on the number of times a user has visited the website, recording the dates of the first and last visit	2 years